Cancelation policy

Grooming + Dental:  24 hour notice is required to cancel. Otherwise, we will require a $50 deposit to make any future grooming appointments. This deposit will go towards the cost of your grooming. 

Boarding: We require a 1 week notice to cancel any boarding reservations to get a full refund of any kind. (Holiday seasons as described by us require 3 weeks notice). 



Matted coats can be a serious matter. Sometimes, if the severity of the matting is bad but not too extreme we may be able to brush and "demat" a dog's coat. This will incur an additional "dematting" fee to the Grooming. However, sometimes the matting is too severe and the only option would be to shave the matts off. Either way, we will require the owner to sign a "Matting Release Form," which can be found below." It is is educational on the subject of matting and how it can effect your dog's health. 

Matting Release Form

Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin. Due to matting, your dog’s hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted). It is the goal of Dog Wash N’ Go and our groomers to make your pet’s grooming experience as free as possible. Due to the condition of your dog, Dog Wash N’ Go has determined that the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so. There is a strong chance that your pet’s skin will become irritated during the clipping process. We will use a medicated shampoo to help sooth any irritation that may occur. The matted hair rests tightly against the skin – the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are very careful, but the possibility of injury exists. Understanding these risks, Dog Wash N’ Go is authorized to proceed with the de-matting process. Anyone at Dog Wash N’ Go will be happy to show you how to care for you pet’s coat so that matting does recur. This situation is due to the fact that the dog’s coat has not been maintained properly, so establishing an appropriate care routine is essential. Considering the risks mentioned above, we can only proceed if you release the right to leave any negative review/feedback for our shop on any review platforms since we consider this to be a rescue process rather than a groom. I hereby release Dog Wash N’ Go from any liability associated with the above mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process, I agree to pay any and all veterinarian fees.